How do I reprogram my standing desk?

Unplug the desk, and then wait for about half a minute before plugging it back in. Press and hold the down arrow on the keypad until the sit stand desk reaches its lowest position, and then release the button. Press the down button another time for about 10 seconds, and then wait for the keypad to display RESET or RST.

Why is my standing desk control panel not working?

Check if the standing desk is properly connected to a power source . Ensure that the power cord is securely plugged in. Inspect the control panel's cable connecting it to the standing desk frame. Loose or damaged cables can disrupt communication with the adjustable table legs.

How do I reset my autonomous standing desk?

Reset Steps: Unplug the desk for 20 seconds. Plug it back in. Wait a full 20 seconds. Press the up and down buttons until the desk lowers all the way and beeps or 20 seconds pass. Release both buttons. Press the down buttons until the desk beeps one more time or 20 seconds pass.

Can you manually lower an adjustable desk?

Manual Crank Desks Insert the crank handle into the appropriate slot if it's not already there. Turn the crank handle clockwise to raise the desk and counterclockwise to lower it . Once you've reached the desired height, you can remove the crank handle and store it if necessary.

What does loc mean on my standing desk?

A: LOC means that you have locked the position that the desk is in and you will not be able to use the control panel . To unlock, press and hold the 'M' button. When the digital display shows numbers, it is unlocked.

What is E01 on a standing desk?

"E01 OR E02" CODE Shown on MojoDesk Hand Control This is is caused by overload of weight capacity (250lbs +) or running the desk up and down continuously over an extended period of time . Please unplug the desk, wait 20 minutes, and plug the desk back into power.

What is the ASr code on a standing desk?

The ASR code means All System Reset , and typically happens if there has been some kind of obstruction to the desk's movement or if the anti-collision system has been triggered. Make sure that the desk is completely free to move.

Can I return a standing desk to Costco?

With few exceptions, Costco has a 100% satisfaction guarantee. Simply bring the product to any Costco warehouse and our Member Services Team will be happy to assist you* . It helps if you have the receipt or original product packaging, but it may not be necessary to process your return.

TRESANTI Adjustable Height Desk user manual

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Contents hide

1TRESANTI Adjustable Height Desk

2DEPENDABLE CUSTOMER SERVICE

3PRODUCT DETAILS AND NOTES

4IMPORTANT INSTRUCTIONS

5PRODUCT SPECIFICATIONS

6SAFETY INFORMATION

7HARDWARE

8ODP40557

9Step 1

10Step 2

11Step 3

12Step 4

TRESANTI Adjustable Height Desk

TRESANTI

ITM. / ART. 1414575
ITM. / ART. 1414579
ITM. / ART. 1517974

ADJUSTABLE HEIGHT DESK

ODP40557-D908, ODP40557-D913,ODP40557-D978

tsicustomerservice.com
1-866-661-1218
Countries serviced: USA, Canada, Mexico, UK
8:30 AM 5:30 PM EST Monday Friday

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DEPENDABLE CUSTOMER SERVICE

Questions?
Call customer service Monday to Friday 8:30 am 5:30 pm EST.

ODP40557 REV.1

PRODUCT DETAILS AND NOTES

Place of purchase: ________________________
Date of purchase: _________________________
Model # : _______________________________
Notes: __________________________________

IMPORTANT: Retain this manual for future reference. Read Carefully.

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions including the following should always be taken to reduce the risk of fire, electrical shock, and injury to persons:

PRODUCT SPECIFICATIONS

Input Voltage	100-240V
Output Voltage	24V DC 2.1A
USB Output	2.4 A
Wireless charger Output	5 W / 7.5 W / 10 W
Max Load	45,4 kg / 100 lb
Load speed	20 mm/s / 0.79 in/s / 0,79 po/s
Lift range	74.8 cm-119.4 cm (29.4 in.-47 in.)

SAFETY INFORMATION

Please read and understand this entire manual before attempting to assemble, operate or install the product.

WARNING

Some steps are more easily handled with two adults.

CAUTION

Before assembly and/or installation, carefully unwrap all parts.
Locate and set aside the hardware kit before discarding packaging.
Use care when assembling yournew product. Take your time and follow assembly instructions closely.
Use the lock button to prevent
Use the lock button to prevent the desk from being adjusted the desk from being adjusted unintentionally.

HARDWARE


6.3x20mm	8x20mm	Allen Wrench
P10556GD985-AA (white/blanc / blanco)	P10556GD985-BB (white/ blanc / blanco)	P40557-CC

ODP40557

Step 1

Note: Lubricant on the inner leg may be present; this is normal to protect the internal moving parts. If excessive lubricant is present on the legs it can be safely wiped away with a soft cloth.
Attention: Il est interdit de retirer les patins!

Attention: When attaching the legs, be sure to place the side with the motor on the same side as the Control Assembly Box. This will allow your desk to function properly.

Step 2

Step 3

To prevent stress and/or damage to the connection pins, ensure all cords are plugged in straight, and not at an angle.

Step 4

With help, turn the desk rightside up (as shown) and place in desired location.

Note: It is very important that your unit is properly leveled. After moving your unit to its final location, you may need to adjust the floor levelers.

OPERATION

Lock Button:
NOTE: It is strongly recommended to use this feature to avoid any unexpected/unintentional movement.

Press this button to lock the touch-screen. This will prevent accidentally engaging the controls after the desired height has been set. Press the button again to unlock the touch-screen.
To change between inches and centimeters, press and hold this Lock button for 5 seconds.

Display:

The display will indicate the height of the desk (inches). After five seconds without input, the digital readout will automatically fade away. To change between inches and centimeters, press and hold Lock button for 5 seconds.
Touch and hold one of the memory buttons (H1-H3) for 3 seconds when the desk is at the desired height in order to save it as a memory preset.The desk will automatically return to the set height when the corresponding memory button is touched.
Touch and hold the button to lower the desk and release when it arrives at the desired height. The desk is at the lowest height setting when “bot” is displayed.
Touch and hold the button to raise the desk and release when it arrives at the desired height. The desk is at the highest height setting when “top” is displayed.

USB Ports:
There are 2 USB ports suitable for charging devices with 2.4A charging power requirement (or lower).The USB ports will pause charging temporarily when the height of the table is being adjusted and the motor is in use.

Wireless Charger
Easy and convenient wireless charging with 5W/7.5W/10W right on your desktop. Wireless desktop charging is compatible with most major phone models such as: Apple iPhone 8 or newer, Samsung Galaxy S6 or newer, and LG G3 or newer. For compatibility confirmation please check with your phone manufacturer.

Tips for usage:

Place phone centered on the wireless charger. If it does not connect, slide the device to alter position until the wireless charger is engaged. This often works better than picking up the device and placing it back down.
Phone covers can affect connectivity with the wireless charger. If your device has a cover and you are unable to engage the charger try removing the cover.
If your phone/device is equipped with battery optimization feature you may experience slower charging times. For more information, please check with your phone manufacturer.
The wireless charger will not be powered while the desk is in motion. Once the desk stops the charger will automatically regain power and begin charging again.

GetActiveTM Timer Button

Touching the timer button will cause the digital readout to blink. Use the Up button to cycle through the timer settings: 00, 10, 15, 30, 45, 60, 75, 90, 105, 120. Use the Down button to cycle through the timer settings: 120, 105, 90, 75, 60, 45, 30, 15, 10, 00.Touch the timer button again to confirm and start the countdown.
When the timer button is touched, the digital readout will display the remaining time. For example, 120, 119, 118, 117……05, 04, 03, 02, 01, 00). If the desk’s height is adjusted during the countdown, the readout will show the height and return to the timer afterwards..
When the countdown is finished, the desk will beep 5 times continuously in 3 successions and remain stationary.

FCC/IC

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

TROUBLESHOOTING

PROBLEM	ROOT CAUSE	CORRECTIVE ACTION
Display is not in preferred measurement (inches/ centimeters)	Factory setting needs to be changed.	Press and hold Lock button on side of desk for 5 seconds.
Desk height adjusts unintentionally	Lock button not engaged.	Set to the desired height, then press the lock button to lock the control panel.
Display indicates E1	The motor has overheated.	Unplug the power cord and re-plug after 18 minutes.
Display indicates E2	The top load is too heavy.	Reduce the top load to a maximum of 45.4 kg (100 lb). Unplug the power cord for 5 minutes and then plug in again.
Display indicates E2	The motor is stuck.	Visually inspect whether there are any foreign materials or objects obstructing the motor and/or its shaft.
Display indicates E3	The motor is not powered.	Unplug the unit and visually inspect whether there are any loose electrical connections between the power cord and the adaptor, or from the adaptor to the motor.
Display indicates E3	The motor is not powered.	Unplug the power cord for 5 minutes and then plug in again.
Display indicates E4	Motor voltage is too low.	Ensure that the power adaptor is the same as supplied with the desk according to the specifications described on page 4.
Display indicates E4	Motor voltage is too low.	Unplug the power cord for 5 minutes and then plug in again.
Display indicates RES	Desk needs to be reset to accurately display height.	Press and hold UP + H3 for 8 seconds. You will hear one beep and the display will begin to flash RES. Remove hands from the buttons and desk will start to move automatically. Do not touch any buttons once this process has been initiated. The desk will return to the lowest position and “bot” will show on the display. The desk has reset and you can resume normal use.
Display indicates E12	There has been a motor failure.	Contact customer service.
Wireless charger is not working properly	Wireless charging compatibility issue.	Check with your phone manufacturer to ensure your device is compatible with this wireless charging station, and to ensure your phone has wireless charging capability. If it’s compatible here are the steps: 1. Try to move the location of the phone to obtain a charging connection 2. Remove any USB cables or headphones connected to the device 3. Ensure your phone software is up to date 4. Remove phone case If this does not work, call Twin Star Home ® customer service at 1.866.661.1218.
Wireless charger is not working properly	Phone is not centered and/or with cover on.	Ensure phone is centered and/or try to remove cover
Charging takes a long time	Phone covers can affect connectivity with the wireless charger.	Please remove the cover to determine if charging time improves.
Charging takes a long time	Battery Optimization feature.	Battery Optimization feature built into some phone models is meant to purposely slow the charging time once the device hits 80% in order to extend the overall life of the battery. This will lengthen the time to charge and is normal. For more information please check with your phone manufacturer.
Wireless charger cuts on/off	The wireless charger is designed to not be active when the desk is in motion.	Once the desk stops the charger will automatically regain power and begin charging again.

CARE / MAINTENANCE

Use a soft, clean cloth that will not scratch the surface when dusting.
Use of furniture polish is not necessary. Should you choose to use polish, test first in an inconspicuous area.
Using solvents of any kind on your furniture may damage the finish.
Never use water to clean your furniture as it may cause damage to the finish.
Always use coasters under beverage glasses and flowerpots.
Liquid spills should be removed immediately, as it may damage the furniture. Use a soft, clean cloth and blot the spill gently. Avoid rubbing.
Always use protective pads under hot dishes and plates. Heat can cause chemical changes that may create spotting within the furniture.

We hope you enjoy your purchase for many years. Thank you for your purchase!

REPLACEMENT PARTS ODP40557


P10556GD-DD	P10556GD985-EE (white/ blanc / blanco)

P10556GD-FF	P10556GD-GG

P10556GD985-JJ (white/ blanc / blanco)	P40557D908-CP (white/ blanc / blanco)

P40557D908-USB (white/ blanc / blanco)	P40557D908-WC (white/ blanc / blanco)

P40557D908-D (white/ blanc / blanco)	P10556GD985-E (white / blanc / blanco)

NOTES
_______________________________________________

Distributed by:
Costco Wholesale Corporation
P.O. Box 34535, Seattle, WA 98124-1535
USA
1-800-774-2678
www.costco.com

tsicustomerservice.com
1-866-661-1218

FAQ’S

What is the difference between the ODP40557 and the ODP40557-D908?

The ODP40557-D908 has a height adjustable keyboard tray.

What is the difference between the ODP40557 and the ODP40557-D913?

The ODP40557-D913 has a height adjustable keyboard tray and an adjustable monitor mount.

What is the difference between the ODP40557 and the ODP40557-D978?

The ODP40557-D978 has a height adjustable keyboard tray, an adjustable monitor mount, and an integrated CPU holder.

How do you adjust the heights on a Tresanti adjustable desk?

Touch and hold the button to lower the desk and release when it arrives at the desired height. The desk is at the lowest height setting when “bot” is displayed. Touch and hold the button to raise the desk and release when it arrives at the desired height.

How thick is the Tresanti adjustable height desk?

Key Features of Tresanti’s Adjustable Height Desk
The desk has the following dimensions: Width: 47.5 inches. Desktop Length: 22 inches, 21.5 at the middle of the curve. Desktop Thickness:2.75 inches.

Why is my standing desk shaking?

Some standing desks don’t have cross support. The legs remain unsupported and cause wobbling as it is moved up or down. At the lowest height, the cross frame is closer to the floor and keeps the desk stable. A cross-support lowers lateral movement as the desk goes up higher.

Do standing desks work on carpet?

A carpeted floor is notorious for causing standing desks to have stability issues. Like a solid wood floor, a concrete floor is more stable but can lead to foot pain and unwanted joint pressure. Anti-fatigue mats are a great way to make sure your standing desk doesn’t end up having adverse effects on your health.

Should you use a mat with a standing desk?

A standing desk mat is an essential part of an ergonomic workstation. It is a small investment that makes a big difference to your health and productivity. Don’t forget that increased comfort makes it easier to concentrate for longer periods of time so that you can focus on your work not your body.

Why is my standing desk not going up?

Common Reasons Why Your Standing Desk Won’t Go Up
The control box cycle may be out. The power cables used to connect the desk may have not been secured. The legs of the standing desk may be uneven. There could be obstructions in the travel path

What happens if you unplug a standing desk?

The motor is only running when the desk is traveling, so if the power goes out,all you lose is the ability to move the desk up and down. This may be a minor annoyance in the rare event of a power outage, but this is well outweighed by the advantages of an electric height adjustable desk.

Should you lean on standing desk?

It’s good to have your entire arms in a good position, but with a standing desk, or any kind of desk for that matter,you will have to lean your hands on the desk, if not that, at least the wrists. You just have to do this or your arms will start hurting like hell after some time.

How many hours a day should you use a standing desk?

Many ergonomic experts recommend standing about 5-15 minutes out of every hour when using a standing desk, although research is ongoing. One study in the British Journal of Sports Medicine recommends that it’s ideal to move, stand, and take breaks from sitting for a total ofat least 2 hours in an 8 hour work day.

TRESANTI
www://twinstarhome.com/

Documents / Resources

TRESANTI 1414575 Adjustable Height Desk [pdf] Instruction Manual
ODP40557, QCD-ODP40557, QCDODP40557, 1414575, ODP40557-D913, ODP40557-D978, 1414575 Adjustable Height Desk, Adjustable Height Desk

TRESANTI Adjustable Height Desk user manual - Manualsnap (2024)