As of December 21, 2023
Important note: These program terms contain provisions that limit our liability to you, eliminate your right to a trial by jury, require you to resolve disputes with us on an individual basis and not as a part of any class or representative action, and through final and binding arbitration. Review the "Agreement to Arbitrate" section below.
Please read these Program Terms carefully for important information about your rights and obligations in the Grandin Road Rewards Program ("Program"). By participating in the Program, you agree to these Program Terms.
Important note: The Program is provided by Grandin Road ("Grandin Road") and serviced by Comenity Capital Bank ("Bank"). Grandin Road is solely responsible for Program operation and may withdraw the Program or change the terms of the Program at any time. The purpose of the Program is to reward customers for certain uses of their Grandin Road credit card ("Card".) The Program Terms may be supplemented with additional terms, conditions, and disclosures, including but not limited to applicable terms related to any promotional offers provided to you for use with the Program.
For the most up-to-date terms, please visit comenity.net/grandinroad
General Information
These Program Terms are separate from your Grandin Road Credit Card Account Agreement (your "Account Agreement"), which governs the use of your Account. In the event of any conflict between these Program Terms and your Account Agreement, these Program Terms will control in any matter relating to the Program. By using your Account, you agree to be bound by these Program Terms.
All information collected about you in connection with the Program is subject to Grandin Road's privacy policy, which can be obtained at https://www.Grandin Road.com/privacy-full/ content.
Earning Points
You will earn Points when you, or an authorized user, make eligible purchases of goods and services for personal, family and household purposes using your Account, minus any returns, refunds or credit adjustments ("Net Eligible Purchases").
Reward earn is rounded up to the next whole points. For example, 1.2 rounds to 2 points.
Using your Grandin Rd Credit Card, you will earn:
- (1) Reward Point for every $1 spent on all purchases, minus any returns, refunds or credit adjustments ("Net Eligible Purchases") made at Grandin Rd or Grandinroad.com and charged to the card each billing cycle, with no caps on total earn.
Points are not earned on purchases placed on promotional financing, gift cards on purchases at Grandin Road, unauthorized or fraudulent charges, charges that violate the terms of your Account Agreement, interest charges, and fees of any kind.
Grandin Road may temporarily prohibit you from earning Points, using Points, receiving or redeeming Reward Points or using any features of the Program if: your Account becomes delinquent; Comenity Capital Bank suspects that you or any authorized user has engaged in fraudulent activity related to your Account or the Program; or Grandin Road suspects that you misused the Program in any way.
Points awarded for purchases that do not remain Net Eligible Purchases will be deducted from your Points balance. Returned items may result in credits being applied to your Account, which will reduce or may eliminate accumulated Points and may result in a negative Points balance. If your Points balance goes negative, you must first earn Points to bring your Points balance to zero before earning any Points eligible for redemption. Grandin Road and Comenity Capital Bank reserve the right to verify and adjust Points, as applicable, at any time.
Bonus Points for Special Offers
From time to time, Grandin Road may make bonus offers to earn additional Points ("Bonus Points"). Read each offer carefully, as there may be important conditions or limitations, such as blackout periods, Bonus Points limits, or exclusions. You may have to register to qualify for the offer. Grandin Road may change or withdraw an offer at any time without notice. Any such change or withdrawal will not affect Bonus Points already earned. Certain offers may only be communicated via email. Tax and shipping charges are excluded from specials offers and bonuses.
Expiration
Important note: Points will expire 12 months after the date that they are posted to your Reward Points balance.
Reward Certificates expire 6 months from the date they are issued.
Termination and Forfeiture
Important note: Subject to any requirements or limitations of applicable law, Grandin Road may at any time for any reason change or terminate the Program and these Program Terms without notice.
Grandin Road reserves the right to terminate you from the Program. If the Program terminates, Grandin Road terminates you from participating in the Program, or you voluntarily cancel enrollment in the Program, all Points will be forfeited.
Points will be forfeited if any of the following occur: your Account is closed (Except for New York residents, where Points will be forfeited 90 days from notice of Account closure unless your Account is closed for misuse); you terminate your participation in the Program; you or any authorized user engages in any fraudulent activity or misuse related to your Account or the Program, or engage in any activity deemed to be abusive or gaming conduct, as determined by Grandin Road. Misuse includes, but is not limited to, obtaining, or using an Account to maximize Points earned in a manner that is not consistent with typical consumer activity as determined in Grandin Road's sole discretion. Misuse of your Account also includes, but is not limited to, failure to make timely payments or any other violation of the terms of your Credit Card Agreement.
Points earned will be forfeited upon your death, and your estate, successors and assigns will have no property rights or other legal claim to access and redeem such points, unless the Bank receives a written request for redemption of points within 12 months of the documented date of your death from the executor or administrator of your estate, along with documentation satisfactorily to us of your death and the identity and appointment of the executor or administrator Whether points are eligible for redemption and how they may be redeemed depends on the final status of your account. Redemption is subject to the account being closed and paid in full, and is in our sole discretion.
Issuing Rewards and Redemption
For every 250 Reward Points you earn, you will receive a $25 Reward Certificate. Rewards Certificates will be issued in increments of $25 with a minimum of $25 and a maximum of $500 per billing cycle (5000 Reward Points). Reward Certificates may only be redeemed on qualifying purchases using your Account at Grandin Road stores or grandinroad.com.
Reward Certificates may not be applied to past purchases or used towards taxes, shipping charges, gift cards or tobacco. Reward Certificates may not be combined with any other discount or Reward Points, except as otherwise provided. Reward Certificates may only be applied to one transaction and any unused Reward Certificate value will be forfeited OR can be partially redeemed if the purchase amount does not exceed the Rewards Certificate amount.
Grandin Road is not responsible for lost or stolen Reward Certificates.
You will receive your Rewards Certificate via you Accounts primary billing address, Account Center or primary email address for those who have opted out of paper statements within 60-90 days after you have received a rewards level.
Other Terms
Reward Points may not be sold, transferred or altered in any way by you. Reward Points you earn may not be combined with Reward Points earned on any other credit account or earned by anyone else (other than your Authorized User).
Reward Points and Reward Certificates have no cash value and are purely for promotional purposes. Reward Points may not be used as payment for any outstanding obligations to the Bank or its affiliates.
If you return merchandise purchased using a Reward Points, the dollar value of the Reward Certificate will be forfeited and converted to Reward Points.
You may review your Points balance via Account Center or billing statement. It may take up to two billing cycles for Points to post. The amount of Points earned is based on the date your purchase was made, which may be different than the date the transaction posts to your Account. For mail order, special order, online, and other purchases, your transaction may not post to your Account until items have shipped.
Communications and Customer Service
Grandin Road and Comenity Capital Bank may send communications regarding the Program by mail, phone, email or other methods, including through online Account Center. By providing your mobile phone number, Grandin Road may contact you about all of your accounts and this Program.
If you have any questions about the Program or to update your contact information, please contact the Customer service phone number on the back of your card OR 1-844-271-2603 (TDD/TTY: 1-888-819-1918) or visit Account Center. Grandin Road and Comenity Capital Bank are not responsible for Reward Points, Reward Certificates or communications lost or undelivered due to incorrect or outdated address or email.
You can review your Program activity at comenity.net/grandinroad or on your billing statement.
Points Disputes
If Points you believe were earned have not timely posted to your Points balance, you may dispute your Points balance ("Points Dispute") [by calling 1-844-271-2603 (TDD/TTY: 1-888-819-1918) or by writing Comenity Capital Bank PO Box 183003, Columbus, OH 43218-3003. Grandin Road will use reasonable efforts to investigate your Reward Points Dispute if you notify Grandin Road within 90 days of the posting date. If you do not notify Grandin Road within that period, you waive your right to make a Points Dispute with respect to that purchase. Grandin Road may require you to provide written confirmation of the dispute and the applicable purchase receipt and may decline to investigate further if you do not provide the requested confirmation or a valid receipt. Upon completion of the investigation, Grandin Road will have no further responsibilities if you later reassert the same Reward Points Dispute.
Limited Liability
Unless otherwise required by law, neither Grandin Road nor the Bank, nor any of our or its affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with the Program or these Program Terms, including but not limited to, use of the Program and any redemption for or purchase of products or services through the Program.
No Warranties
Grandin Road, the Bank, and all of each of such company's respective subsidiaries and affiliates make no warranty, express or implied, including but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any products or services related to such Program.
Taxes
You are responsible for any tax liability that may result from participation in the Program Rewards Certificates. Consult your tax advisor concerning such tax consequences.
Cancelling Program Participation
You may cancel your participation in the Program at any time by calling Grandin Road at 1-844-271-2603 (TDD/TTY: 1-888-819-1918). If you cancel your participation in the Program, you will no longer earn Reward Points and you will forfeit your unused and unexpired Points. Your cancellation will not affect any previously redeemed Rewards.
Governing Law; Assignment
The Program and these Program Terms are governed by federal law and, to the extent state law applies, the laws of the State of Utah. You may not assign your rights or obligations under these Program Terms to any other person or entity. Important note: You and Grandin Road agree that each of us may bring claims arising from or relating to these program terms only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding.
"Claim," as used in these Program Terms means any claim, dispute or controversy that in any way arises from or relates to these Program Terms.
Complete Agreement; Severability; Conflicts; No Waiver
These Program Terms supersede any previous terms and conditions governing the Program. The Program is not available where and to the extent prohibited by law. If any part of these Program Terms conflict with applicable law, that provision will be deemed severed from these Program Terms and the remainder of the Program Terms will remain in effect. Grandin Road will not lose our rights under these Program Terms because Grandin Road chooses to delay or not enforce them.
Agreement to Arbitrate
Important note: Any party may elect to arbitrate any claim arising from or relating to these program terms (including disputes about the validity, scope or enforceability of this agreement to arbitration), in which case such claim shall be settled by binding arbitration on an individual basis and not as part of any class or representative action.
Arbitration may be elected by any party with respect to any such Claim, even if that party has already initiated a lawsuit with respect to a different Claim. Grandin Road will not demand to arbitrate an individual Claim that you bring against us in small claims court or your state's equivalent court, if any. But if that Claim is transferred, removed or appealed to a different court, Grandin Road then has the right to demand arbitration.
The arbitration will be conducted by the American Arbitration Association ("AAA"), JAMS, or any other company selected by mutual agreement of the parties (the "Administrator"), in accordance with the rules of the Administrator. Payment of all filing, administration and arbitrator fees will be governed by the Administrator's rules. If, however, you are able to demonstrate that the costs of arbitration will be cost-prohibitive for you as compared to the costs of litigation, Grandin Road will pay as much of the filing, administration and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive for you. The arbitrator will not have the power to award punitive or exemplary damages, the right to which each party hereby waives. The arbitrator's decision must be with written explanation and remain confidential. For purposes of this "Agreement to Arbitrate" section, these Program Terms are governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (FAA).
Opt-Out Procedures: You may choose to opt-out of this Agreement to Arbitrate by sending a written notice within 30 days after the date you accept these Program Terms for the first time. You may send your opt-out notice by mail or hand delivery to o Attn: PLCC Manager 5566 West Chester Rd., West Chester, OH 45069. Your opt-out notice must include your full name and clearly indicate your intent to opt-out of the arbitration provisions.
Prior to initiating any arbitration, the initiating party will give the other party at least 60 days advanced written notice of its intent to file for arbitration. Grandin Road will provide such notice by mail or email using the contact information on file with us and you must provide such notice by mail to us at Attn: PLCC Manager 5566 West Chester Rd., West Chester, OH 45069.
