Logging in with NS apps | Login | Customer service | NS (2024)

Table of Contents
Why update your NS apps Protecting personal data NS app NS Lab app NS International app Frequently Asked Questions Frequently asked questions about the NS app Frequently asked questions about the NS Lab app Frequently asked questions about the NS International App FAQs
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With our NS apps for your mobile devices, you can sign into your Mijn NS account whenever, wherever. With the app, you can view your trip and transaction history, edit your contact details or sign up a train trip. To continue to use these features, please make sure to regularly update the apps.

Why update your NS apps

It's important to regularly update our apps. The most recent version of our apps protect your data most effectively and enable you to keep using all of the features of our apps.

Protecting personal data

In order to keep your personal data safe, you will no longer be able to log into Mijn NS when running an outdated version of our app(s). You have to log in to view your trip history and transactions, edit your contact details or sign up a train trip, so we recommend that you update the apps to at least the following versions:

NS app

To continue to log into the NS app, you need to run at least version 7.18.0 (iOS) or version 6.12.0 (Android) of the app.

NS Lab app

To continue to log into the NS app, you need to run at least version 2.0.1 (iOS) or version 1.9.6 (Android) of the app.

NS International app

To continue to log into the NS app, you need to run at least version 5.14.0 (iOS) of versie 5.13.0 (Android) of the app.

See Also
Vergeten in of uit te checken | Klantenservice | NSKlantcontact en service | Privacy | NS

The travel planner feature will continue to work regardless of what version you have installed.

Frequently Asked Questions

  • Why is it important to regularly update the apps?

    We continuously update our apps to guarantee the safety and security of your personal details and improveour NS apps.

  • Why will I soon be unable to log into Mijn NS with outdated versions of the NS apps?

    By logging into Mijn NS, you get access to your personal data. To guarantee the safety and security of your personal data in our NS apps, we make sure they are continually updated. Because outdated versions of these apps cannot guarantee the desired level of security, we will no longer support logging into your Mijn NS account with outdated versions.

  • Can I continue to use outdated versions of the NS apps?

    Yes, you can. You can continue to use all features that do not require you to log in. So you can keep using the Trip Planner to plan your trips, for example, even if you're running an older version of the app.

    You won't be able to log into Mijn NS anymore, which means you won't be able to use several features, such as:

    • viewing contact details or transactions;
    • signing up trips via the Train Guide;
    • Requesting NS Travel Assistance.

    To keep using these features, please make sure you have the most recent version of our apps installed.

Frequently asked questions about the NS app

  • How can I tell what version of the NS app I am running?

    To find out which version you are running:

    1. Open the NS app on your mobile device.
    2. Scroll down and click on 'More' to open a new options menu.
    3. Tap 'Settings'. You'll find the app version at the bottom of the page.

  • What version of the NS app do I need to log into my Mijn NS account?

    iOS

    You need to run at least version 7.18.0 or higher to log into your Mijn NS account. Please note: to install this version of the NS app, you need an Apple device running iOS 12.0 or higher (iPhone 5s or newer. iPad Air 1 or newer).

    Android

    You need to run at least version 6.12.0 or higher to log into your Mijn NS account. Please note: to install this version of the NS app, you need an Android device running Android 6.0 or higher.

  • How do I update the NS app?

    iOS

    1. Open the App Store.
    2. Find the NS-app.
      • If you don't have the NS app installed yet, you can download it now.
      • If you have an older version of the app installed, press 'Update'.

    Android

    1. Open the Play Store.
    2. Find the NS app.
      • If you don't have the NS app installed yet, you can download it now.
      • If you have an older version of the app installed, press 'Update'.

Frequently asked questions about the NS Lab app

  • How can I tell what version of the NS Lab app I am running?

    To find out which version you are running:

    1. Open the NS Lab app on your mobile device.
    2. Scroll down and click on 'Profile' to open a new options menu.
    3. Tap the gear icon at the top. You'll find the app version at the bottom of the page.

  • What version of the NS Lab app do I need to log into my Mijn NS account?

    iOS

    You need to run at least version 2.0.1 or higher to log into your Mijn NS account. Please note: to install this version of the NS Lab app, you need an Apple device running iOS 12.0 or higher (iPhone 5s or newer. iPad Air 1 or newer).

    Android

    You need to run at least version 1.9.6 or higher to log into your Mijn NS account. Please note: to install this version of the NS Lab app, you need an Android device running Android 6.0 or higher.

  • How do I update the NS Lab app?

    iOS

    1. Open the App Store.
    2. Find the NS Lab app.
      • If you don't have the NS app installed yet, you can download it now.
      • If you have an older version of the app installed, press 'Update'.

    Android

    1. Open the Play Store.
    2. Find the NS Lab app.
      • If you don't have the NS app installed yet, you can download it now.
      • If you have an older version of the app installed, press 'Update'.

Frequently asked questions about the NS International App

  • What version of the NS International app do I need to log into my Mijn NS account?

    iOS

    You need to run at least version 5.14.0 or higher to log into your Mijn NS account. Please note: to install this version of the NS International app, you need an Apple device running iOS 12.0 or higher (iPhone 5s or newer. iPad Air 1 or newer).

    Android

    You need to run at least version 5.13.0 or higher to log into your Mijn NS account. Please note: to install this version of the NS International app, you need an Android device running Android 6.0 or higher.

  • How do I update the NS International app?

    iOS

    1. Open the App Store.
    2. Find the NS International app.
      • If you don't have the NS International app installed yet, you can download it now.
      • If you have an older version of the app installed, press 'Update'.

    Android

    1. Open the Play Store.
    2. Find the NS International app.
      • If you don't have the NS International app installed yet, you can download it now.
      • If you have an older version of the app installed, press 'Update'.
Logging in with NS apps | Login | Customer service | NS (2024)

FAQs

What happens if I don't pay NS? ›

If you still fail to pay within 21 days, we will be forced to transfer the fine to a collection agency. The fine will then be increased by a collection fee of €25, which is in addition to the aforementioned administration fee of €15.

Keep Reading ›
How do I contact NS customer service? ›

Changing or cancelling your journey

You can cancel your journey via ns.nl/reisassistentie or the NS-app. To change some aspect of your journey, please call NS Customer Service at tel.: 030-2357822.

Find Out More ›
What is the fine for no ticket in NS? ›

Levy the legal fine of € 50 if you do not have a valid ticket aboard the train. We also have that authority if no fraud has been committed. Levy a contractual fine. Claim damages incurred by NS as a result of the fraud.

Show Me More ›
How to get a receipt from NS? ›

You can view and download your invoices via Mijn NS. You need to log in to your account first. The invoices are available under the tab heading 'Payment overview'.

Find Out More ›
What happens if you don't pay your payments? ›

Consequences of Missed Bill Payments

Phone, internet, or utility service disconnects or disruptions. Credit score damage. Inability to obtain new student loans if you're behind on federal loan payments. Creditor lawsuits.

Continue Reading ›
What is NS service pay? ›

Your Service Pay (SP) is equivalent to your full-time NS allowance, and dependent on your rank and vocation. This is set at a minimum of $1,600 per month, and pro-rated based on the duration of your ORNS activity. Half-day Service Pay will be paid for activities that are 4 hours or less.

Read More ›
Are all traffic tickets misdemeanors? ›

Therefore, have these documents with you before driving. There are two types of California traffic tickets: Infraction: This includes speeding and running red lights in California. Misdemeanors: Include driving without a license, driving drunk, and excessive speeding.

Read More ›
How much are speeding tickets in NS? ›

For a first offence, in 2021, a speeding fine is $237.50 for driving 1 km/hr -15 km/h over the posted speed limit, and two points will be added to your driving record. The fine for driving 16 km/hr - 30 km/hr over the posted speed limit is $295, and three points will be added to your driving record.

Read On ›
How many points until you lose your license in Nova Scotia? ›

Demerit points and suspension

If you accumulate six points, then your driving privileges will be suspended for six months.

Get More Info ›
How to check NS bill? ›

If you sign in as a Contact Person, you can open Mijn NS Zakelijk (opens in new tab) to see your NS Zakelijk invoices and their payment status. You'll find this information under the menu item 'Invoice information'. If you have any questions about your invoice, please contact (opens in new tab) our Customer Service.

Get More Info Here ›

How do you check your NS subscription? ›

By going to 'My products', you can view your NS products, such as the remaining time on your season ticket or the status of your Keuzedagen (Optional days).

Get More Info ›
How do I find my receipt? ›

For any lost receipts, the easiest way is to go to the original place of purchase. Most stores can look up your purchase and print you a new receipt if your method of payment was a credit or debit card.

See More ›
What happens if someone doesn't pay for your service? ›

Filing a lawsuit in court will allow you to ask for all the money you're owed. If you're willing to settle for less than the full amount you're owed, you might consider using a collection agency instead. Collection agencies contact the debtor and exert pressure for payment.

Learn More ›
What happens if you never pay your bills? ›

Your financial crunch may be temporary, but your credit record is enduring...and overdue bills can haunt you for years to come. No matter how tempting, trying to ignore a mounting pile of bills is the worst thing you could do. You'll end up with late fees, interest charges...and a ruined credit rating.

Know More ›
What is the NS correction fee? ›

If you forgot to check out with your debit card, then a correction fee of € 20 will be debited from your account. You can request a refund of this amount six days after your journey via your travel overview on OVpay.nl.

Know More ›
Are NS tickets refundable? ›

There's no need to worry. First, ensure that you have a valid ticket for your train journey. You can request a refund for the cost of your journey with NS afterwards.

Discover More Details ›
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